About Karen

Karen Hyder, Certified Technical Trainer CTT+ Trainer of Trainers Online Event Producer and Speaker CoachKaren in the closet

Karen Hyder teaches trainers how to create effective learning experiences using virtual classroom tools such as Adobe Connect and WebEx. More than mastering software tools and functions, Karen coaches presenters and webinar team members WHY their old training techniques don’t work online and HOW to design, plan for and support learner engagement in every presentation. Karen also serves as event producer to help behind the scenes. She won’t let your team make rookie mistakes!

Karen has been teaching about technology using technology since 1991 when she began delivering applications-software courses for Logical Operations/Ziff-Davis Education in the middle of the Windows and Microsoft Office explosion. In 1995, she was promoted to Director of Trainer Development, teaching classes to help trainers improve skills and earn Microsoft Certified Trainer (MCT) and CompTIA Certified Technical Trainer (CTT+) certification.

In 1998, Karen led a trainer-development program in the United Kingdom through Corporate Learning Ltd., providing the only Microsoft and CompTIA approved trainer certification courses in the UK at that time.

In the early 2000s, when webinars were still new, Karen helped launch The eLearning Guild Online Forums, a series of online conference sessions for eLearning development professionals. Her work was precedent setting for the industry and in 2007, Karen co-authored The eLearning Guild’s Handbook on Synchronous eLearning. This 140-page free eBook is a comprehensive resource for trainers, training developers, and subject matter experts who are preparing to deliver training using virtual classroom or synchronous online software tools such as WebEx Training Center, Adobe Connect, and Elluminate Live!

Karen continues to support elearning Guild Online Events including Best of DemoFest, a multi-presenter, multi-demonstration event that showcases the winning DemoFest submissions.

In addition to her ongoing role as Spotlight, Summit and Online Forum Session Host, Karen serves as Docent for The eLearning Guild face-to-face conferences supporting newcomers to ensure a positive conference experience. Blog about the Docent program.

Karen presents at national and international conferences, sessions and workshops on the topics of preparing for, designing, and delivering online events.

In her consulting work, Karen helps trainers, instructiona;l designers and producers prepare for and present successfully online sessions. To date, Karen has coached hundreds of speakers to prepare for online sessions and has supported and delivered thousands of hours of webinars.

Karen has served as a member of CompTIA’s Advisory Committee for the Certified Technical Trainer (CTT+) certification exams since the program’s inception in 2001. Karen was a driving force behind the development of CompTIA Certified Technical Trainer (CTT+) for online trainer certification.

In 2012, Karen authored Up and Running with WebEx Training Center for lynda.com.

Early in her career, Karen worked for Berlitz Language Schools and Language Intelligence, Ltd., teaching English-language skills to non-native speakers.

Karen earned a B.A. in English/Communications from St. John Fisher College in Rochester, NY, is a CompTIA Certified Technical Trainer CTT+ and has studied Neurolinguistic Programming with Richard Bandler through McKenna Breen in London, UK.

In addition to her professional work, Karen enjoys rescuing cats and old houses.


 

How did you get started?

I used to teach train-the-trainer classes. A client that I worked with in New York and London called me asking for help using a new software tool called Placeware, which later became Microsoft Live Meeting. Their trainers were tired of having to fly around the world to deliver courses and were motivated. So, I learned how to use it, and I developed a course that addressed technical and delivery preparation and promoted effective engagement with tools available in Placeware. That was in 1999 and I’ve been at it ever since.

 


Find out more

Meet Karen Hyder
An interview with Karen


Clients

Abbvie
American Express
American Management Association
AnalystSolutions
ASPCA
Athabasca University
Bosch Security Systems Inc
Chevron
Cigna Health Care
CompTIA
Compuware Corp
Credit Union National Association
Cultural Synergies
Ericsson
European Association for Intl. Education
GlaxoSmithKline
Institute of Technology Sligo
Kraus-Anderson Construction Company
Microsoft Corp.
Om-Tech Learning
Productivity Point International Inc.
Refined Data Solutions Inc.
Saxo Bank
Scitor Corporation
The eLearning Guild
The eLearning Guild Academy
Time Warner Cable Inc
Transnational Management Associates Ltd
UBS

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